FAQs

No, you can always place an order without registering or creaing an account.

However, we recommend creating an account if you'd like to be able to track your order

Click on the user icon at the top right corner of the navigation and then click 'Forgot your password' and enter your email address.

You will receive an email to reset your password

An order confirmation will be sent to the email address you provided us with at checkout.

Sometimes, it might land in your span folder, so be sure to check there and whitelist us if so.

If you do not receive an order confirmation within 24 hours, please let our customer support team know at support@chachashops.com and we will be happy to help.

Once your order has been shipped, you will receive an email with a tracking number so you can follow the status of your order here.

If you have any issues with your order, please drop our customer support team a message at support@chachashops.com.

We know shopping online can be tracky when it comes to making sure the fit is right.

Oour detailed size guide is available on each of our product pages to help you find the right fit.

If you're still unsure, do get in touch with our customer support team at support@chachashops.com who will be happy to help you.

We roll out season idscounts that you won't want to miss, so do join our mailing list and follow us on Facebook/Instagram/TikTok for exclusive #CharmGang sales.

Our manufacturers are based in China and has established a great partnership with our local CHACHA team.

We work with the best manufacturers to develop quality fabrics that hold a lower on average carbon footprint.

We also set stract standards across our production metrics which are inspected by our quality team on regular basis.